Review Time
I had an exceptional experience. I needed help twice within a year, and both instances were handled wonderfully. I faced a distressing breakdown in the dark on a motorway very early one morning, and I was quite anxious. The support team was fantastic, providing regular updates through phone and online. The friendly representatives arrived within 40 minutes and were incredibly kind during my moment of panic. I wouldn't hesitate to reach out again. Thank you!
Excellent support. I've had to reach out to them twice in the past year, and both experiences were spot on. I had a terrifying breakdown on a dark motorway early one morning and was quite anxious. The breakdown service provided regular updates through phone and online. The kind representatives arrived within 40 minutes and were incredibly supportive while I was overwhelmed. I would definitely use them again. Thank you!
I have never engaged this service and don't plan to. They call me daily, up to ten times, from different numbers. I block each one, yet they persist! This has been ongoing for months! I've requested them to stop before! It's a frustrating and wasteful experience!
I was hit with an auto-renewal I didn't request and had no notice of until I was charged. Now, I can't reach anyone. Their response to this review confirms the poor service level—they claim I would receive a renewal invitation before the date, but I did not. I've searched my emails, and the address they have is correct. They also state I agreed to auto-renew at purchase, but I dislike auto-renewals and wouldn't have knowingly accepted. Their response doesn't address the lack of accessibility; based on my experience, no one seems to be available to help. A disappointing standard response showing little effort.
When I broke down in France, I contacted the service, but they refused to assist since the issue wasn't deemed a mechanical or electrical fault! I had to call a local dealer and pay for repairs. Their low rates come with disadvantages; I won't be using them again.
My car broke down outside my home. I contacted the service, and the agent assured me a recovery vehicle would be dispatched. I suggested a technician might fix it easily, but the recovery vehicle arrived instead. I explained to the driver, but he insisted on recovery. I reiterated my request for a technician visit, but he quoted policy details. I have gold cover, but he was unyielding, so my car was taken away. Later, I found out it was just a stuck parking brake. In summary, the call center wasted my time and the driver's time for a simple fix.
Unsatisfactory service. I received a renewal quote 25% higher than last year without any claims. I reached out to cancel but received no response, and they still took the payment. It's impossible to get in touch; I plan to escalate this further.
I would give a negative score if possible. Awful experience, AVOID. The renewal offer was 25% higher than last year for a vehicle with no claims. I attempted to contact them six times via their form—no response, no working chat, and no phone support. After two days of silence, I told them I wouldn't renew and requested confirmation of this. Still no reply. I noted I could get the same coverage elsewhere for half the price—no response. They clearly see customers as a nuisance and seem intent on overcharging. My card is now canceled, so they shouldn't be able to charge for a policy I won't renew. This situation is very concerning. There's no point in them replying unless they're ready to contact me directly with assurance they won't charge me. I'm not on social media and expect direct communication. Update: I've reported this company to the appropriate financial authorities. I attempted to reach out via the provided email, but received an automatic reply without addressing my request. I've contacted my bank to change my card details. What a mess. AVOID!
Very poor company. I canceled the auto-renewal two weeks before the renewal date, both in writing and by phone, yet they still charged me. They assured me in writing of a refund and cancellation of the policy I'm still paying for! No refund has been issued, and I may have to take legal action. I refuse to be intimidated by this company. AVOID!
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