My car broke down outside my home. I contacted the service, and the agent assured me a recovery vehicle would be dispatched. I suggested a technician might fix it easily, but the recovery vehicle arrived instead. I explained to the driver, but he insisted on recovery. I reiterated my request for a technician visit, but he quoted policy details. I have gold cover, but he was unyielding, so my car was taken away. Later, I found out it was just a stuck parking brake. In summary, the call center wasted my time and the driver's time for a simple fix.
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