RED FLAG!!!
The consumer ombudsman and whoever regulates the services these people provide should not allow cowboys like this operate at all. Communication, zero. Timeliness, zero. Customer service, zero, Willingness to help, zero. These idiots and the bogus company located at New Farm Stansted Road, Elsenham Bishops Stortford Hertfordshire CM22 6LL that provide the actual substandard service made us miss our outbound flight as they have only one shuttle bus and took as much as x4 the numbers of booking that the shuttle service can cater for.
Coming back, we called them to let them know our flight is as scheduled, details of which they had as at the time of booking. When we landed, we called again and they said a waiting time of 1.5hours is their best as the driver is on break. This is at 7:45 in the morning.
This booking website and the companies they work with to provide park and ride services should and must be avoided. The service is meant to provide comfort but these ones provide havoc. Red flag!!! Stay away from them. 1 start is too much for them. They deserve none all together.
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