I would give no stars if possible! After a long 12-hour flight back to Heathrow, I followed the instructions and called the number provided. The representative informed us that we would need to wait 45 minutes for our car due to heavy traffic. This was incredibly frustrating, especially after such a long journey home, but he assured us it would be no longer than 45 minutes. I ended up calling at least 10 times, and our car finally arrived after an hour and a half! I strongly advise against using this service!
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