While most businesses are turning to AI for customer support, Competitive Cyclist and Backcountry are doubling down on what humans can do best – building real relationships. They’ve come to an amazing conclusion: pair knowledgeable customer service reps directly with their clients.I’ve been preparing for a global bicycle expedition for several months, and Tamara S. has been an essential part of my success. Calls, emails, invoices, return labels – it has felt like I finally have a two-person team supporting me through this complex preparation.Major kudos to Competitive Cyclist and Backcountry for investing in engaged, human-to-human customer service, and deep thanks to Tamara S. for her expertise, professionalism, and genuine support every step of the way.
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High-end online supplier of road, mountain, multisport and track bikes, aero wheelsets, suspension forks and like components. Products, product profiles, photos, specifications, and geometry provided.
