Just want to leave a positive comment for your store and in particularl one of your employees, Tamara Stone. I figured it was an outside chance of receiving shoes in time for a weekend I had been planning and it was made possible by your team. Her efforts were very much appreciated and she really did make me feel that my order was important. Goes a long way because not only do I know I could possibly get help in a pinch, but I found out that if I have questions in the future on a more reasonable timeline, I know there is someone KNOWLEDGEABLE there to help quickly.Alot of times I hesitate to reach out because I don't want to engage in a process where it's more trouble than it's worth, however, your personal approach is really nice and some would say necessary in this industry. I understand that it cost resources to do this but I assure that it's important and it will keep me and hopefully others coming back, actually.I would have never reached out unless one of my friends told me to give CS a call. He's like yeah, you can just call them and discuss your problem. I almost didn't believe him because not many companies man a phone number anymore, especially Backcountry, I thought. I was pleasantly surprised though. I really think it pays to continue to invest in customer service and treating your people well so that they can treat customers well. Keep it up. I'll spread the word as much as I can, you have a great selection of products too.
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High-end online supplier of road, mountain, multisport and track bikes, aero wheelsets, suspension forks and like components. Products, product profiles, photos, specifications, and geometry provided.
