I used CompFixAid for a hinge issue on my ASUS TUF FX504 and the experience was not satisfactory.The initial diagnosis was incorrect, as the root cause (rear lid damage) was not properly identified. As a result, the process did not resolve the actual problem.Communication could have been better. Updates were often only provided after chasing, and timelines given were not followed. I was advised parts would be checked within a specific timeframe, but no meaningful follow-up was provided.A replacement palm rest was fitted with a different keyboard layout without clear prior explanation, resulting in incorrect key labelling (two “Y” keys and no “Z”), which shows a lack of attention to detail.I was quoted £214 for the repair and, after declining, was informed of a £60 collection fee. Despite paying around £180 overall, the original structural issue remained unresolved, and I ultimately had to source the correct part myself.Overall, the service lacked accurate diagnosis, transparency, and effective resolution. I would recommend confirming all details, costs, and expected outcomes in writing before proceeding.Update (after company response):The outcome remains unchanged. Despite the work carried out, the original hinge/structural issue was not resolved.The initial diagnosis failed to identify the actual root cause (rear lid damage), resulting in work being completed that did not fix the problem.The process took over one month, during which I was without my laptop, yet no effective resolution was achieved.I paid £184 (Invoice #299892), and ultimately had to source the correct part independently to resolve the issue.While additional explanations and follow-up offers were mentioned, they do not change the final outcome: the issue remained unresolved after the service provided.
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Computer, Laptop, Mac Services in Hammersmith - IT Maintenance - Repair - Support
