Review Time
Engineers came out twice - once to look at my laptop and then a second time once the part had been ordered and was ready to fit into my laptop. The engineers seemed competent and keen to do a good job. There was a problem with scheduling the second appointment - I received an email confirming one date but no one arrived. However, I would still use CompFixAid again in the future.
Engineers came out twice - once to look at my laptop and then a second time once the part had been ordered and was ready to fit into my laptop. The engineers seemed competent and keen to do a good job. There was a problem with scheduling the second appointment - I received an email confirming one date but no one arrived. However, I would still use CompFixAid again in the future.
Misleading and unfair review – take with cautionI’ve seen the recent review about the ASUS TUF FX504, and I feel it’s important to add context. Having used CompFixAid myself, I can say much of what’s claimed in that review is misleading and omits critical facts.The team at CompFixAid were transparent from the start about the difficulties of sourcing parts for older or discontinued laptops, including overseas orders and extended lead times. They communicated every step, explained delays clearly, and went above and beyond by offering additional repairs at their own cost — none of which the original reviewer acknowledges.Labour and work were completed on schedule, and updates were provided professionally. The portrayal in that review of poor communication, incorrect diagnosis, and lack of transparency is simply false. The original review ignores that the customer returned their device prematurely and failed to respond to multiple follow-ups from CompFixAid.In short, the review is dishonest, incomplete, and should not be treated as a genuine reflection of the service. Anyone considering CompFixAid should judge them on full facts, not this unfair and misleading account.
I used CompFixAid for a hinge issue on my ASUS TUF FX504 and the experience was not satisfactory.The initial diagnosis was incorrect, as the root cause (rear lid damage) was not properly identified. As a result, the process did not resolve the actual problem.Communication could have been better. Updates were often only provided after chasing, and timelines given were not followed. I was advised parts would be checked within a specific timeframe, but no meaningful follow-up was provided.A replacement palm rest was fitted with a different keyboard layout without clear prior explanation, resulting in incorrect key labelling (two “Y” keys and no “Z”), which shows a lack of attention to detail.I was quoted £214 for the repair and, after declining, was informed of a £60 collection fee. Despite paying around £180 overall, the original structural issue remained unresolved, and I ultimately had to source the correct part myself.Overall, the service lacked accurate diagnosis, transparency, and effective resolution. I would recommend confirming all details, costs, and expected outcomes in writing before proceeding.Update (after company response):The outcome remains unchanged. Despite the work carried out, the original hinge/structural issue was not resolved.The initial diagnosis failed to identify the actual root cause (rear lid damage), resulting in work being completed that did not fix the problem.The process took over one month, during which I was without my laptop, yet no effective resolution was achieved.I paid £184 (Invoice #299892), and ultimately had to source the correct part independently to resolve the issue.While additional explanations and follow-up offers were mentioned, they do not change the final outcome: the issue remained unresolved after the service provided.
Claim your business profile now and gain access to all features and respond to customer reviews.
Computer, Laptop, Mac Services in Hammersmith - IT Maintenance - Repair - Support
