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Gayl
Never trust Uber with ANY credit card…

Never trust Uber with ANY credit card infoShocking experience! User-unfriendly app as well. After several attempts to arrange a ride with a few pick-ups, which they call 'stops', uber would not confirm the final ride, just kept showing the map. Chatbot demands a so-called refundable payment fee to even talk to a technical bot, then rejected 2 credit cards but still then wanted to take R850 from my one account. I had to rush to block my card to urgently stop the payment and call the other bank too. What a total nightmare and NO ONE to talk to or help at uber. Don't trust them with ANY credit card details. I always pay cash but this was an exception as I needed help to cancel but I got NO help, loads of stress, no ride (I finally managed to cancel it as it was wrong anyway) and 2 hours of time calling banks etc to stop them taking money from me which I did not owe. No customer care at all, a rip-off.

1
Date of experience: Oct 25, 2025

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