In June, I made two purchases from a website called Gentle Design / Zapato, which turned out to be a complete scam. The website and its Instagram account have since disappeared. They provided me with a fake tracking number and a false email address. The items — Kurt Geiger products — never arrived.I purchased Klarna, trusting their reputation as a reliable company that guarantees safe shopping. I filed multiple complaints, providing all the necessary evidence that the merchant no longer exists and that it was clearly a fraudulent operation. All I requested was a refund and cancellation of the transaction.Klarna repeatedly responded that they would “investigate.” I submitted my proofs twice within the deadline. On the third request, I was in the hospital undergoing surgery and recovery — yet they unfairly claimed that I did not provide the necessary documentation, which is simply untrue.I find it outrageous and deeply disappointing that Klarna continues to support and defend a fraudulent merchant, refusing to take any responsibility. Their inaction shows a total lack of respect for customers and consumer protection.Now, unfortunately, I will have to pursue legal action against Klarna for their negligence and failure to safeguard their users from scams.This statement serves as a formal record of my indignation and my demand for justice.Purchase Date: June 19Merchant: Gentle Design / ZapatoPayment Platform: Klarna
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