I tried to make a reservation on booking.com but there was a problem with your system and the reservation wasn't completed. However, the amount of £359.18 was deducted from my account on August 28. I’m going to travel and I need my money back. This is turned a nightmare because my reservation didn’t go through and my money was taken from my bank account. This is a irresponsible situation. How can you get my money and you don’t have the product available anymore and you don’t give the money back? I need to pay my bills. I already called, wrote for booking and they send me everyday the same message. This is a completely disrespectful situation with the costumer. I received this message, but unfortunately, I haven't received the refund yet:Your booking couldn’t be confirmedHi Daniela,Unfortunately, there was a problem with processing your booking at MILANO FOR GUEST- Angela Apartment Duomo and we weren’t able to confirm your reservation.As your payment has already been processed, we have automatically started the refund process.Refunds usually arrive in your account within 7-12 days, though this may vary.These additional details may be helpful to track your money with your account provider or our team:Transaction time/date: 2025-08-28T15:20 :05ZPayment reference: dd075c76-721f-48 ff-b458-dfdb09e5 384e
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