I ordered a hat from Etsy.com, the order arrived on Friday 9th June and was not what I wanted or colour.I contacted the company on the Friday to ask for a returns address, I offered to pay for postage.I got an answer from them they would contact me on Monday with return details, I have sent many emails without any success.Their policy was to return the hat within 7 days it is quite obvious they are not going to send the return address if ever, so they can refuse the offered refund.i really hope someone else doesn't get caught with this company.
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