Avoid Air Canada!!! Our flights started not getting off on the right foot with Air Canada. I booked my family tickets well in advance (back in January) to go to Honolulu, Hawaii, in April, as it was our daughter's wedding there. The day we booked the tickets, we also booked our two dogs to go too. Air Canada didn't inform us that Hawaii has different dog restrictions than the rest of the US. We brought with us our microchip info and rabies vaccination docs, but they weren't accepted as they had other requirements that we were informed about. The documents they sent us about the dogs when we purchased the tickets, 4 pages worth, back in January, there's no mention of these restrictions. Our dogs have been to many places with us and to the States a number of times, but we weren't aware of these excessive restrictions and this is ABSOLUTELY something you should warn the passengers of if they are going to sell them a $100 ticket for each dog, knowing that your passengers may have their dogs quarantined for the week in a prison like facility where the dogs are in a cage for a week in the heat of the sun. Air Canada representatives mentioned NOTHING of this to us upon boarding, either. Only when the door of the aircraft open in Honolulu and we were met with your representative, who took us on a 20 min trek across the airport to the quarantine office where they confiscated our dogs, this was an extremely taxing experience for my family to see our dogs treated this way and we felt duped by Air Canada for selling us a ticket for our dogs without warning us of what we were getting into and giving us ample time to try and learn the requirements to ensure we had all the steps covered so we could have a great trip with our entire family and not need to spend 2-3 hours each day travelling to a quarantine facility to spend time with our dogs.When we were trying to go back home, my son and I were not allowed to board an Air Canada flight out of Honolulu because the Air Canada representative said that our passports were not sufficient documentation to allow us to come back into Canada. They said they must have their PR cards with them. And though we showed digital copies of both cards, they were not allowed to board. So we had to rush to find other tickets for them to fly to Seattle with Alaska Airlines and then had to rent a car today from Seattle for them to drive home. This was an additional $1500 cost for us. My husband kept his Air Canada flight so he could fly home to retrieve the PR cards and take one of our two dogs back with us. He asked the Air Canada representative if he could keep all 3 of the seats (being that he'd paid $2400 for the return tickets) so that he could stretch out and sleep for the flight home. He was shocked when Air Canada told him that they'd already given the seats away to someone else. He paid for those seats for my son and I!You may feel that these are little things, but both of these experiences left a sour taste in our mouths about this airline, and they never answered our trying communication with them after it. I want to request that Air Canada make this right and take some responsibility for quietly selling us dog tickets without communicating about Hawaii's pet entry standards. Secondly, I was disappointed that in the situation that we were unable to use two of our tickets that I was unable to keep the seats I paid for, so I'd like to request a refund on the return portion of those tickets.
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