On 2nd Sept 2022 we chose and reserved a new build property with Taylor Wimpey at Williams Heath Northallerton.We were told that the house wouldnt be ready until April 2023 although we paid £500 and was only given a month on the reservation agreement this was because they wanted us to exchange contracts quickly.The buyers of our property didnt want to exchange contracts until after a survey had been done in March 23.We were then told our new house wouldnt be ready until July 2023.During this time the sales person at Williams Heath pressed us for the money for Optional extras for which we paid £4,904,59 on 4th January 23.Another sales person shortly after this said if we didnt exchange contracts soon there was a possibility the house could be put back on the market.Even our solicitor said Taylor Wimpey were being pushy.This made us panic.We decided at that point to go for a different house with another developer.We were then told we couldnt have the money back that we paid for the optional extras.They said the money wasnt refundable.They have been awful with us.After several e-mails including e-mailing the C.E.O we were told we could have 50% of the money back as a goodwill gesture.The whole business has made my wife ill.The poor communication and people passing the problem from one to the other instead of taking ownership of the problem has been very poor.We lost £100 from the reservation money and £2,454 without doing any business with this company.Yes we got some money back but we felt we were pushed and pressed from the start.
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