Lovevacations has refused to answer phone calls and other attempts to reach them. They have unethical practices concerning refunds for customers. Because Covid 19 has forced customers to cancel hotel rooms and flights, through no fault of their own, they (we) should be refunded the money held by them. In our case Love has held our money for almost a year. The Omni hotel has refunded the money we paid for one night through them. The other night (two rooms) was booked and paid through Love. The hotel is closed and the graduation we were to attend cancelled. This is obviously a special circumstance which warrants a refund. The original stipulation was that these rooms could not be cancelled because of graduation weekend, but even the Omni Hotel, itself, refunded our money. The only reputable thing to do is refund the money. Emails have been blocked, phones unanswered and means of communication stimeed. Even the Omni Hotel tried to get us a refund from Love, and thought it should be reported to the Better Business Bureau by us & them. We will take action if this goes unsolved.
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