So, I purchased a 65" TV from Aldi in October 2019. I had to contact the Warranty Team 'TEMPO' in regards to the TV being faulty. Shuts down, loses colour, loses sound, freezes, screen shakes etc. They told me they thought it was the Remote Control making the issue, so they would send me a new one. Well 4 weeks after I still hadnt received the remote, had to call them on 2 occassions asking after it before it finally arrived end of January. Well as you can imagine, the remote did not fix the problem. I persevered with the issues, but finally contacted again to let them know the Remote didnt fix it. This was middle Febuary. They asked me to try updating firmware, to unplug the TV and count to 30 and plug it back in, tried to get me to download some other software and load it onto the TV (which after reading the manual founf out you couldnt even do this process, waste of time again) and when I finally had enough over the week of stuffing around, demanded that a repair be done. So finally in March a repair person came to look at the TV. I was told the only thing he could do was replace the complete motherboard of the TV. It would take about a week for him to get the part and fit it. Well 3 weeks later, I had to contact again asking after the part. They told me the part had not arrived, they didnt know when it would because of the Covid 19 issues that were now in place. (Even though the order would have been in place weeks before any border issues had been put in place) So I then decided to write an official complaint to Aldi in regards to how long this whole process was taking. According to their Consumer Complaints listed on their website:What do I do if my product is faulty?At ALDI, we never want a faulty product, but unfortunately this happens from time to time. Many of our Special Buys come with a manufacturer's warranty that can last for one or more years. ALDI recommends that If you experience a fault or defect with a product that has a manufacturer’s warranty, you can contact the manufacturer’s helpline for assistance. The number is stated on the packaging and paperwork included with your product and on the product itself. You are also entitled to return to your local ALDI store with the faulty product and acceptable proof of purchase for an alternative remedy.So I would like to direct you to the last line again, YOU ARE ENTITLED TO RETURN THE ITEM TO ALDIThis is in fact a lie, I can not return it to Aldi, they also dont want to speak directly to me or hear my complaint. They just sent me an email stipulating I had to go ahead with the fault process throught the manufacture team! I then get a call from the repair team, all of a sudden a day after they said they couldnt get the part...a part had turned up! So I was sceptical, as you can imagine and asked about the part being New and if it came with a warranty if they were putting it in. They could not say either way, so I asked for a refund. I was over the whole process, it has been 4 months since my original complaint and I am still being stuffed around with the repair, the refund etc. Under Consumer Law it states:Item should be Free from Defects. If the failure is not major, you are also entitled to a repair or replacement within a reasonable timeframe or a refund if a repair or replacement is not feasible. In a reasonable timeframe! 4 months is not a reasonable timeframe!A major failure is defined as:The goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time;- A reasonable customer would not have bought the goods had they known there was a fault/defect; or- The goods are unsafe.All of these relate to what has happened with my product, so call in a major failure or a non major failure, I should have been given a refund and yet I still cant even get it repaired!They told me they would escalate my refund request to the internal team. They just said NO, without even speaking with me! What a joke!
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