MOONFRUIT - Still trying to sort out problem with Moonfruit trying to take money out of my bank account when do not have website with them. Have asked for Customer Care Manager to ring me as fraud! Just get call centre call staff emailing me back who are not sorting it out!LEGISLATION -Unauthorised payments from your accountFirst published: 18/04/2016 Last updated: 13/01/2018In most circumstances, your bank must refund you for an unauthorised payment. Find out what your rights when money is taken from your account without your permission.Money can only be taken from your account if you have authorised the transaction.If you notice a payment out of your account that you did not authorise, you should contact your bank immediately.If you did not authorise a particular payment you can claim a refund.In most cases the bank must refund the payment without undue delay and by the end of the business day following the day on which it became aware of the problem, unless it has reasonable grounds for suspecting that you have acted fraudulently. Your bank may ask you to answer some questions and fill out a form confirming what has happened, but it cannot delay your refund while it waits for you to return the form.You should be aware that deliberately making a false claim that a payment was unauthorised is fraud and your bank could report it to the police.
Claim your business profile now and gain access to all features and respond to customer reviews.
