We booked our flights last June for two to Sydney from Perth, my partner emailed Smart Fares in July to in form them she had been diagnosed with cancer, they sent us an email back saying no problem, but we had to rebook within a year and with penalties, we said ok fair enough. We tried to rebook our flights well within time frame and were told they had sent the email by mistake and would not honour it, we were then treated extremely bad and the person we spoke to named Luke was very, very rude. We then contacted Virgin Direct and Isa in customer service sorted it out in 5 minutes without penalties. Will never use Smart Fares again.
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