SHOP LC.comLiquidation channel is an online shopping site which allows you to bid on Jewelry, home Devore & other items.On 09/03, I bid on a few items & received e-mail notification that I had won the items. LC had encouraged me to enroll in AUTO PAY so I wouldn’t have to pay for shipping costsI enrolled in A.P. & received an email to verify I had successfully enrolled iin A.P. Since it was my first time using A.P., I reached out to their “customer service” team via LIVE CHAT to insure my orders will be processed properly.Their representative Vandana assured me that I was indeed enrolled with A.P. & assured me the items will be processed through auto pay.(I have copies of the chat as evidence)The following day; I received notifications that the items had expired due to non payment! I was furious since I was told the order will be processed & paid for through A.P. With no further action from me! I called their customer service line & spoke to Jean who told me there was a “glitch in the system” & the order was not processed correctly. As if she was doing me a favor, she said she was able to manually process TWO of the items I had won but the other two were sold out & no longer available!As I was listening to the nonsense she was telling me, I logged on to their site & found the two items I had won 48 hrs earlier back on the auction site! I asked her how a sold out item can appear on the auction list if it’s “sold out”? Her robotic response was CLEARLY from a pre-formatted list of responses & didn’t answer the question of why a sold out item is available again. She said it’s probably a mistake but told me to bid on it AGAIN! So( she was telling me to bid on an item I HAD ALREADY WON, which she claimed was out of stock & was now at a higher than my previous Bid amount!! I asked why wouldn’t they just correct the mistake and send me the items instead of posting it again. She said that’s not how the system worked & she could not “find” the items! All she had to do was go on their site and she’d “find the illusive items” which I had won & paid for through A.P. only 24 hours earlier! I asked to speak to a supervisor but of course; there none were AVAILABLE! I was promised someone would call me back within 24 hours. The problem was noted in my account in hopes that the “back office” could resolve the problem!As of 08/06, I still have NOT received s call from a supervisor nor have I been contacted by anyone from the “back office” to help resolve the issue! I’m guessing the supervisors at LC are in a different time zone than the rest of the world since three days later; I’m still waiting to receive a call back from the “customer service supervisor”Adding insult to injury; I bid on both “sold out” items AGAIN I won one of the items at a slightly higher amount than I had already won but “lost” the bid on the second item!I have shopped at LC before $& for the most part; the process went smoothly. On occasions that a problem presented itself, the issue was resolved by speaking to a customer service representative. I don know if they’ve had a change in management but they are now a complete & total rip-off!I’m certain that tbe “glitch” occurred because they believed they could’ve gotten a higher bid for the items. My suspicions were confirmed when I won one of the items at a higher price, the transaction was processed immediately through AUTO PAY & I received an invoice for the order within minutes! I was out bid on the second “sold out” item which had reappeared on the site after I had won it earlier at a lower bid amount!!! (I keep repeating that fact since I really believe LC thinks the buyers are ignorant to the scheme they’ve created)I am so disappointed & disgusted by this clear bait & switch tactics at SHOP LC. If they’re not going to honor their own bidding policies & cheat the buyer by claiming a “glitch occurred”, the item is sold out” yet re-list the item again shortly after! Why not just put a “minimum bid amount” on their items & not waste customer’s time?They obviously DON’T care at all or have any respect buyer’s time. To those who are considering making a purchase from this site, please BEWARE! Items you bid on may “sell out” but sell at a higher bid a few hours later! These people need to learn a lesson from the customer service team at JTV(jewelry television).I recently purchased a silver bracelet from them for $49.99. When it arrived, the clasp was broken. I called them in order to exchange it. I was told not to waste my time returning the bracelet A new one was shipped out overnight AND I received an unexpected, unsolicited credit of the full purchased price for my “inconvenience” on future purchases! THAT is what customer care & service is about! I will gladly continue to shop & recommend them to anyone looking to purchase beautiful jewelry at great prices with awesome customer service. Can’t say the same for L.C..
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