I bought a gift of chocolates hamper please don’t bother using M&S as this the second year they have failed to deliver My hamper should of been delivered on 23/12/22 as a Christmas present today is the 2/12/23 still no delivery I have made numerous phone calls nobody seems to care I’m shocked at such bad customer care nobody seems to follow up this issue with the delivery company they seem to get away with it while upsetting customers!!!! This only makes us as customers lack confidence in M&S in providing a service to its customers
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