I ordered diabetic medical supplies from ADW Diabetes the first week of Jun 2022 via second day delivery. Once five or six days passed, I called ADW Diabetes and inquired about my delivery. A young woman answered the phone- she is the basis of my complaint. She was rude, condescending, and unprofessional as I was trying to explain my valid concern. Her tone of voice made it obvious that she could not have cared less. Update 6/30/22 I called ADW Diabetes again today and the very same young woman answered the phone again, as she was really quick to remind me of that fact, as I am still trying to resolve my issue for needed diabetes supplies. Is this young woman your only customer service representative? Yet again, she was rude, condescending, and unprofessional. Also of note, she did not ask for my name, verify my address, ask for my tracking number (all standard procedures in any customer service channel). All she said was basically: yeah, un-huh, and some other nonsense. At least she is consistent. I will never use ADW Diabetes again. Also, if the public writ larges reads this, I strongly recommend all potential customers stay far away from ADW Diabetes and spend their hard earned money at a reputable and professional place of business, as ADW Diabetes is certainly neither. And for a point of reference, I am almost 50 years old and this is my 1st ever complaint. Read that last sentence again. I have and I will continue telling everyone I know about my terrible experience with ADW Diabetes
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