Spent almost $1000 on vertical blinds. First got a call they were in at the store but when we went to pick up they could not find one of the boxes. Then got a call they found it but again when we went in to pick up it could not be found so another was ordered. Finally they arrived and then the other box was found. Then my husband proceeded to install them and it was not an easy task. Finally they are hanging but they are not easy to open and close. We were advised that it will get easier, that it is not unusual for them to be stiff when new. But now here we are 7 months later and we are still having a really hard time with them. Not happy at all and wishing we had never purchased them. Worse purchase ever. Now reading the return policy and see that because they are custom made to fit our window and Patio door that they are not refundable. Big disappointment. Calling the store this morning but not expecting to be satisfied with the outcome.
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