ASAP appliance repair BC service is a company you need to stay far away from!!!! I’m gonna try to make a long story short. My dryers problem to start was there was no heat but everything else worked perfectly. I was told by the tech, that I needed a new motor as some kind of chip wasn’t responding to the heater part. He set a date and then texted that the part had to be ordered from another province and a week later came back to put the motor in. After it was installed, still no heat. He said the socket needs to be looked at as he’s not an electrician. I had an electrician come in and he said everything read out fine to the box at the dryer so I called the dryer company and two guys came back, turned it on and there was heat and it turned , he looked at me like I was dumb and was rude about it. I said well it wasn’t turning when I had a load in it. He shrugged his shoulders and said it’s working and left. So I went to do laundry and the dryer wouldn’t turn at all. I called and the one rude guy came back, checked the electrical box at dryer and instead of showing me, cause I’m dumb apparently, he showed my 17 year old that one side was not reading at the 120 volts it should. Ok fair enough, so I called another electrical company as the other guy didn’t do a full check I guess. That electrical company came in and yes the wires at the main box had a loose wire, but when I went to put clothes in the dryer, it wouldn’t turn. If it was empty, it would and yes after the wire was tighten, I had heat. I called the dryer company telling him that the dryer won’t turn, the rude guy came back. He took off the dryer cover, which he also scratched the washer, (it’s a stackable) which now has a gouge in it. He then put a new belt on and new spring and said that was for free. I’m like perfect, thanks so much and I was excited to use my dryer finally!!!! Well I go to put a full load in guess what!!!..it won’t turn!!! When there’s 10 pieces of clothing in it, it will turn, but there’s a clicking sound. I called them back and they said that they will charge me 200 to come back as they came enough. I asked for my receipt for the motor as I wasn’t giving them another cent. The rude guy told me that they don’t have to do that and it’s under warranty for 90 days. But you wanna charge me for something you did and on a Warrenty of the motor to check it out.l!? These guys cost me 1000 after all said and done and I ended up with a dryer that’s worse now than where it started. The question is, did I even need a new motor as I was told from rude guy that the first tech was an apprentice. When the electrical was fix I had heat!!! Did I only need the socket to be fixed vs the motor? Why didn’t the guy the first time start with the socket, and say have an electrician come in before putting a new motor in!?? Since they are refusing to give me the original receipt for the motor, did they give me a refurbished one from their shop that still isn’t working properly?? Like I said, stay far far away from them!!!! This definitely isn’t the end of my fight as I’m not one to let bad companies do this to others.
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