I bought a packet of TUC brand cookies at an ACTION store. At home, when I opened the packet and took out some cookies to eat, I felt something hard in my mouth while chewing. I realized that I was chewing hard plastic, which was embedded in the cookie. I checked the next cookie and it also had a piece of hard blue plastic about 10mm embedded inside the cookies. I informed Mondelez of the situation in writing together with photos. A few days later, I was contacted by Mr. Ricardo, a Mondelez representative, which very kindly asked me to pack the cookies and the original package and send them to Mondelez for an analysis, I proceeded immediately and sent it. After a few days I received an email from Mr Ricardo informing me that they had received the packet and after analyzing the cookies they would send me the result along with compensation, I have this email as proof. After a few days I received a new email saying that they regretted what had happened and that the plastic found in the cookies came from the plastic of the packaging. In fact, the plastic in the packaging is a thin film and the plastic impregnated in the cookie was rigid and about 0.5 mm thick. The compensation they offered was the replacement of another cookie packet, I informed them that I was not interested in receiving biscuits and Mondelez's counter-offer was to refund the amount paid for the packaging, which they have not yet done. I think Mondelez has no idea of the danger they created, the cookies were being consumed by an adult, imagine if it were a child or even a baby? It was very insensitive on Mondelez's part to take on this very serious situation so lightly. My intention was to report this situation to ASAE and there was probably a withdrawal of all packaging from all ACTION stores, since this product is produced in the Netherlands and is probably exclusive to Action stores. This extremely serious situation is unacceptable for a multinational company of this size. We are talking about food products that can eventually cause serious harm to health. I do not recommend purchasing this product from Action stores.
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