Exercise caution: I transferred some shares to the service for direct registration. Since then, I have completely lost control of my shares because I have been unable to log into my account for over four years, despite numerous attempts and frustrating phone calls where they extracted all my personal information, which could lead to identity theft, only to deny me access. Even after providing all my details and them confirming possession of my shares, they still refuse me access. Their website is non-functional, and once I receive my account number (which they claim was mailed to me), I plan to transfer these shares to another brokerage. This service is incredibly disappointing. I strongly advise against moving your shares here. They also attempt to sell your shares by labeling them as abandoned property, claiming inactivity for a year. How can I be inactive when they won't allow me to log in? I am thoroughly appalled and will be lodging a complaint with the regulatory authorities.
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