I ordered some items, including a sweater, before Christmas. The item description clearly stated it was an embroidered hooded sweater, but what I received was a low-quality button-up hoodie that looked nothing like what I expected. There was no fine print indicating a different product would be sent, and now the website has removed all listings and images—Error 404. It feels like a scam with deceptive sales practices. They even suggested I should pay to return the item, which is absurd since my credit card company advised me to dispute the charge for a full refund without any issues. I reached out via email, as that seemed to be the only way to contact customer service, including my order number and photos of what I thought I was buying versus what I received. It's not just about the money; I'm frustrated because these were supposed to be gifts, and thankfully they arrived late so I didn't wrap these poor-quality items. After seeing all the negative reviews, I'm not optimistic about a quick resolution. I informed them in my email that I expect a response within 24 hours, or my credit card company will handle it, which will cost them more.
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