Bus driver did not collect me. Booked from surfers paradise transit centre. Rang the help desk to ask where to be collected and they didn’t appear to know. We had one person in the transit centre (where the website claims pickup is from) and one person in the road (where they had said pickup was on the phone). We waited in the transit centre for 45 minutes (we arrived 20 minutes before the scheduled window) and the driver did not collect. The driver claimed to have called. The company had the correct phone number because the confirmation text was received. They also had another number from which the help line call was from. The driver did not go to the transit centre to call my name. Instead they picked up from a road near the transit centre. The company needs to include a specific pickup location that is accurate, or they need to pick up from the location that they provide. I would recommend including a star on a map to include a specific pickup location. The pickup is not from the transit centre, it is from a nearby road. Appalling service. I did notice the greyhound bus did arrive and picked up their customers. The tram and train also ran correctly, so perhaps they are better options. Con X ion also did not offer to rectify their mistake. Instead they offered to put me on a bus 2 hours later, which would potentially lead to missing the flight
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Con-x-ion is Australia's largest airport shuttle bus transfer company providing door to door airport transfers from your Home or Hotel. Servicing Gold Coast, Sunshine Coast, Brisbane, Sydney & Melbourne.
