What can I say. I did a bit of research before starting Concentrix however thought I would take into consideration others views, but to keep mine open. Boy have the reviews reflected. Training, what a shambles. First day was in a ‘virtual’ training room with over 30 people in silence while they supported getting people online. This should have been done prior to training starting. The rest of the training was practically useless. I don’t use anything I was taught in training because without any training systems to play in your have to think on your feet. Unless you get in with a good and supportive TL like mine, you’re stuck. There is a huuuuuge lack of support. I’ve seen agents being called out in chat which is disgusting and unprofessional. 3 people from my training group have already quit. They have over 2000 agents using our main ordering system halo. Takes about an hour to put through a call. Vodafone need to sort their terms out. They are far too long and customers shut off half way through and we lose sales. Do concentrix care! No as long as they sit on their ass and get their commission. I still work here through no choice as I need to earn a wage. I doubt I’ll be here long though. I don’t force sales and I accept what the customer wants.
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Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more. See more
