I ordered a medical device that started malfunctioning right away. I contacted the company within the return window, clearly explaining the issues and even offered to send photos showing the item was undamaged and complete. I was told I'd receive a refund if their evaluation confirmed my claims, but they refused to provide written terms. The entire process felt vague and conditional, leaving room for denying the refund once the item was returned. The communication tone made me uneasy, and I lost trust in receiving a refund. I'm now out $800 and found the experience stressful and combative, especially for health-related purchases. I wouldn't recommend this company.
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We are the #1 Amazon retailer of USA made pulse oximeters! Located in the heartland, our family owned business is in suburban Chicago. We know that our business is built on service excellence and we value each and every customer.
