Review Time
I reached out to the representative yesterday, and he was incredibly helpful. He patiently awaited the information I required. When he couldn't assist directly, he promptly reached out to the appropriate department for help. Although we didn't receive an answer immediately, he followed up with me via email by the end of the day.
I spoke with a representative yesterday, and he was incredibly helpful. He patiently waited for the information I needed. When he couldn't assist directly, he promptly contacted the appropriate department for help. Although we didn't receive an immediate answer, he followed up with me via email by the end of the day.
I ordered a medical device that started malfunctioning right away. I contacted the company within the return window, clearly explaining the issues and even offered to send photos showing the item was undamaged and complete. I was told I'd receive a refund if their evaluation confirmed my claims, but they refused to provide written terms. The entire process felt vague and conditional, leaving room for denying the refund once the item was returned. The communication tone made me uneasy, and I lost trust in receiving a refund. I'm now out $800 and found the experience stressful and combative, especially for health-related purchases. I wouldn't recommend this company.
I purchased a pulse oximeter based on a recommendation from an article. Although I initially received varying readings and left a 1-star review, I was contacted by a customer service representative who offered assistance. After discussing my experience, he recommended a handheld pulse oximeter, which works much better for me. I received it quickly and have been pleased with its accuracy. The representative even provided a prepaid label to return the original device for credit. I appreciate the service I received.
I purchased a pulse oximeter from a supplier for $300. While I still faced issues with the device, the support I received was exceptional. The representative took the time to guide me through downloading the correct app, pairing it with my phone, and provided documentation. Their assistance was top-notch.
The team went above and beyond to help me troubleshoot an old device from the hospital that started malfunctioning. The representative spent time on multiple occasions helping me find a solution and obtain the correct parts to monitor my daughter's oxygen levels at home. I will definitely return and HIGHLY recommend this company!
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We are the #1 Amazon retailer of USA made pulse oximeters! Located in the heartland, our family owned business is in suburban Chicago. We know that our business is built on service excellence and we value each and every customer.
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