My daughter is employed by an airline and, as an employee, she can buy a standby ticket for her parents. However, to ensure we would definitely fly, she purchased a guaranteed ticket that was significantly more expensive than the usual staff ticket—almost as much as a standard fare. We paid 400 euros each way from Frankfurt to a destination (where the normal price in advance should be around 500 euros). To reach Frankfurt, we bought a regular ticket from another airline. Upon check-in in Frankfurt, we received our tickets and were excited to head to the gate. However, the staff called out my name along with 15 others who had standby tickets. The employee informed us that there were no seats available, but we could wait to see if someone didn’t show up. I pointed out that my ticket was guaranteed and should take priority over standby tickets, but he acknowledged that and still stated there were no seats. While I understood the situation, it was frustrating to see all those with standby tickets allowed to board while my wife and I were denied. A total of 13 standby passengers flew ahead of us, which felt unfair. I lost a significant amount of money due to this cancellation. Additionally, the staff member was rude to us without reason, and it felt as though he favored other boarding employees. If that’s the case, what’s the point of offering expensive guaranteed tickets if they don’t provide any advantage? This flight was on December 24, 2025, at 15:05 from Frankfurt to the destination.
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