Review Time
Traveling with a newborn should not turn into a battle - but with Condor, it did.
We booked our flight via a travel agency and needed to add our infant to the reservation. Condor first told us it was not possible directly and that we had to go through the agency. The agency, however, faced technical system limitations. Instead of helping resolve the issue, Condor simply stated that this was “not their problem.”
We received no proactive support, no ownership, and no real assistance. Emails were ignored. Even when approaching known management contacts, there was no response. For weeks we were stuck between airline and agency, with zero accountability from Condor.
In the end, the travel agency reissued the entire booking at their own effort and cost to include the infant - something Condor had claimed could not be handled.
We thought the issue was finally resolved. Then Condor rescheduled the flight to one day later, completely disrupting our fixed travel plans and non-refundable hotel bookings. Once again, there was no practical solution offered - only the option to accept or cancel.
We ultimately took the full refund and rebooked elsewhere.
For families: if something goes wrong, do not expect support, flexibility, or ownership. Our experience showed a complete lack of responsibility and customer care. This was a textbook example of how not to handle customer issues.
We will not fly Condor again and cannot recommend them - especially not to families traveling with children.
I booked a flight online from one city to another for April 9, 2023. I paid for a Business Class ticket, but upon receiving my confirmation, I noticed I was booked in Economy Class with no reserved seat for part of my journey. When I called the support team to request an upgrade, I was told to contact another airline, who then redirected me back to the original airline.
My daughter works for an airline and can buy standby tickets for family members. To ensure our travel, she opted for a guaranteed ticket, which cost significantly more than a typical staff ticket. We paid 400 euros each way from Frankfurt to Phuket, while the usual advance price is about 500 euros. We flew to Frankfurt with a regular airline and checked in there, feeling optimistic. However, when we reached the gate, the staff called out names for standby tickets, including ours, and claimed there were no seats available for us. Despite my guaranteed ticket, which should have had priority, we were told to wait for no-shows. I found it unfair that several standby passengers boarded while my wife and I were denied. It felt like a waste of money, and the staff member was rude, possibly biased. This experience raises questions about the value of guaranteed tickets if they don't provide any real advantage. Our flight was on 24/12/2025 at 15:05 from Frankfurt to Phuket, flight number DE2368.
My daughter is employed by an airline and, as an employee, she can buy a standby ticket for her parents. However, to ensure we would definitely fly, she purchased a guaranteed ticket that was significantly more expensive than the usual staff ticket—almost as much as a standard fare. We paid 400 euros each way from Frankfurt to a destination (where the normal price in advance should be around 500 euros). To reach Frankfurt, we bought a regular ticket from another airline. Upon check-in in Frankfurt, we received our tickets and were excited to head to the gate. However, the staff called out my name along with 15 others who had standby tickets. The employee informed us that there were no seats available, but we could wait to see if someone didn’t show up. I pointed out that my ticket was guaranteed and should take priority over standby tickets, but he acknowledged that and still stated there were no seats. While I understood the situation, it was frustrating to see all those with standby tickets allowed to board while my wife and I were denied. A total of 13 standby passengers flew ahead of us, which felt unfair. I lost a significant amount of money due to this cancellation. Additionally, the staff member was rude to us without reason, and it felt as though he favored other boarding employees. If that’s the case, what’s the point of offering expensive guaranteed tickets if they don’t provide any advantage? This flight was on December 24, 2025, at 15:05 from Frankfurt to the destination.
Someone fraudulently used my credit card to purchase a ticket with this airline for $4000, and no one seems to care or contact me about it. They protected the criminal and refused to investigate, even though a name is attached to the ticket bought with my card. The slow response time seems to attract fraudsters. It’s no wonder they are referred to in such a negative light.
I had a very disappointing experience. I require a wheelchair due to a serious medical condition and was left alone at passport control. They refused to assist me to the exit, stating it wasn't their responsibility. The catering in business class was the worst I’ve encountered, with very small portions of low-quality food.
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Vielen Dank für Ihr Interesse an Condor. Wir würden Sie bitten, direkt mit uns in Kontakt zu treten. Dies ist unter www.condor.com/kontakt möglich. Wir freuen uns über Lob, aber auch über Kritik, die uns hilft besser zu werden.
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