Their customer service both via email and on the phone is terrible. We tried to book the extras for our flight, which should have been included in the original reservation as I selected them when doing it, but they were not and I have had lots of issues with their website and customer service center. There was no way to book them and no one offered us a solution they always blamed the IT department said that they would contact the IT department to fix it and that I should call the next week. Well we send more than 8 emails, called every week for 2 months and always got the same answer, "There is nothing we can do, please call next week." or via email "Unfortunately the seat assignment is not possible due to an technical error in our booking system. As my colleagues write you already before, we forwarded it to the IT department and we kindly please you to understand our technical error." Instead of them offering solutions to use we tried offering solutions like hold the seats for us and we will pay in the airport but this was not possible. We asked to talk to a supervisor but again this was not possible because they apparently can't solve anything. In conclusion this company has a customer service department that can't offer any customer service at all.I am very displeased with all of these issues, all of which are the result of the website not working correctly the first time round and a totally incompetent costumer service department. I have spent precious time writing e-mails, trying to book on their website and making calls to solve the problem all to no avail. I really needed to confirm my seat and meal plan as I am pregnant and need to be seated in a specific place but this was not important to them either. I was really excited to find an airline flying almost direct from England to San Juan, Puerto Rico and was going to recommend it to all of our family and friends from England and Germany coming to visit but this has just left a very bad impression.
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Vielen Dank für Ihr Interesse an Condor. Wir würden Sie bitten, direkt mit uns in Kontakt zu treten. Dies ist unter www.condor.com/kontakt möglich. Wir freuen uns über Lob, aber auch über Kritik, die uns hilft besser zu werden.
