Traveling with a newborn should not turn into a battle - but with Condor, it did.
We booked our flight via a travel agency and needed to add our infant to the reservation. Condor first told us it was not possible directly and that we had to go through the agency. The agency, however, faced technical system limitations. Instead of helping resolve the issue, Condor simply stated that this was “not their problem.”
We received no proactive support, no ownership, and no real assistance. Emails were ignored. Even when approaching known management contacts, there was no response. For weeks we were stuck between airline and agency, with zero accountability from Condor.
In the end, the travel agency reissued the entire booking at their own effort and cost to include the infant - something Condor had claimed could not be handled.
We thought the issue was finally resolved. Then Condor rescheduled the flight to one day later, completely disrupting our fixed travel plans and non-refundable hotel bookings. Once again, there was no practical solution offered - only the option to accept or cancel.
We ultimately took the full refund and rebooked elsewhere.
For families: if something goes wrong, do not expect support, flexibility, or ownership. Our experience showed a complete lack of responsibility and customer care. This was a textbook example of how not to handle customer issues.
We will not fly Condor again and cannot recommend them - especially not to families traveling with children.
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Vielen Dank für Ihr Interesse an Condor. Wir würden Sie bitten, direkt mit uns in Kontakt zu treten. Dies ist unter www.condor.com/kontakt möglich. Wir freuen uns über Lob, aber auch über Kritik, die uns hilft besser zu werden.
