I am filing this complaint against the company and its payment partner for the refusal to refund 51.63 USDT following a transaction failure. 1. The Issue: I made a payment of 51.63 USDT for an account. The transaction was sent to the correct wallet address but on the wrong network. 2. Proof from Binance: Binance confirmed the transfer was successful and stated that the responsibility for manual recovery lies with the receiving platform. 3. Refusal from the Payment Partner: The partner has repeatedly refused to access the funds, claiming "no technical access", despite being provided with proof. 4. Liability of the Company: The company has been informed of the partner’s denial and has failed to issue a refund, despite being liable for the failure of their payment processor. They are now using delaying tactics like referring the case to a "Task Force" without a firm resolution. I demand the immediate refund of 51.63 USDT. This case is ticket 22259.
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