I contacted Confused.com Customer Services on the 30th March about an email they sent me regarding claiming my £20 reward, I received the usual automated reply saying my query would be dealt with in 5-7 days.
The query centered around the fact that their system had blocked me from signing into their app to process the reward, I got a popup message advising me to contact the site owner, which i did.
Today, 7th April, I received a nameless reply from Confused.com informing me that they had responded to my query and to login to the app to see the reply, which as said before I am blocked from doing so therefore I am no further forward, no reply that i can see and no reward.
I've been using Confused.com for quite some time, but this will be the last.
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