confused.com

4.1
4.1 Based on 81 reviews

In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all...

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Average Rating

4.1

/
5

81 Reviews

5 Star
66%
4 Star
10%
3 Star
4%
2 Star
5%
1 Star
16%

All Reviews

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Review Time

LT97
Usually reliable, but lately rewards have been delayed.

Typically, their service is good, but I've noticed significant delays with rewards recently. A reward finally arrived, but I'm unable to activate it. For the last few days, there's been a notice on their platform indicating issues. I hope the company can get back on track soon.

2
Date of experience: Jan 24, 2026
Bart M.
Frustrating Delay in Rewards for Car Policy

I bought a car policy over two months ago and still have not received my rewards. I've been persistently following up with the team, but it feels like no one cares. This situation is extremely disappointing and frustrating.

1
Date of experience: Dec 19, 2025
Carissa Johnson
Years of reliability but now let down

I’ve relied on a certain comparison service for many years, thinking it saved me time and money. However, I faced issues renewing my insurance policy as the website kept crashing while I tried to pay for the lowest option. Frustrated, I went directly to that company's site. To my annoyance, after entering the same details and policy add-ons, I found the policy was £50.00 cheaper. I’ll reconsider using this service in the future! One star for reminding me about my insurance renewal.

1
Date of experience: Dec 13, 2025
Helene Coleman
User-friendly with great rewards

Very user-friendly and comes with rewards. What’s not to appreciate?

5
Date of experience: Dec 12, 2025
kinrrex1587
Better to go straight to insurers.

I’ve used a certain comparison service for years, thinking it saved me time and money. However, I faced issues renewing my insurance policy as the website kept crashing while I tried to pay for the cheapest option. Frustrated, I went to that insurer's site directly. I was annoyed to find that the exact same details and policy add-ons resulted in a £50.00 cheaper policy. I’ll think twice before using this service again! One star for reminding me of my insurance renewal.

1
Date of experience: Dec 12, 2025
Chad
Provided exactly what I needed

The platform was able to deliver exactly what I was looking for in a professional manner.

5
Date of experience: Dec 12, 2025
Harmony Patterson
The process was quick and user-friendly

The annual re-insurance process can be time-consuming and stressful. This service made it supportive and less intimidating.

5
Date of experience: Dec 11, 2025
yarning14
User-friendly platform

A very user-friendly platform with competitive prices; I’m very satisfied with the service.

5
Date of experience: Dec 11, 2025
Bartholomew Parker
Easy to use with saved details

It’s easy to navigate, and retaining your details saves time.

5
Date of experience: Dec 11, 2025
Tom Strand
Best comparison platform by far

5
Date of experience: Dec 10, 2025

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Business Details

  • In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity.

    We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help.

    Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered! See more

  • email communications@confused.com
  • language https://www.confused.com

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