As a long-time customer, my recent encounter with customer service was shocking and frustrating. It feels like the support has been entirely automated, with no real assistance available. After not being charged for my account last month, I received an email stating my payment plan was canceled and I owed the full amount immediately. When I inquired about this, I got a generic response that didn't address my questions at all. It made me lose all hope of continuing as a customer. I strongly advise others to be cautious, as you might find unexpected charges with no explanation.
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