Very bad service ! I was talking to Stephanie Thiel today and I was expressing my disappointing as I top up 2 day ago and I was not able to use the service. The status on my app was always pending.When I contacted the chat team this lady explain that she will pass the message to some service team. When I asked how long it will take I have been told 24 to 48 hours. In a very polite way I said I find this a little unfair as I was already without internet for 2 days, and waiting another 2 days with no Internet in a foreign country is not a best option for me. I said that I am sure that they can check the top up has been done and activate the data option. Instead of emphasizing or apologizing (as the mistake was from their side) she told me that her colleagues are only humans not machine and therefore take time. This is not the best attitude and people like this one should not deal with customers, People like this lady should have another training or change job.
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