I purchased a 20L tub of eco grit that arrived the next day, but the tub was damaged with splits on the bottom and side. I didn't notice until I had carried it through my home, causing spillage on a new carpet. The packaging was inadequate, with no protective materials or fragile labels. I reached out via messenger but received no response. After contacting live chat, I was told a replacement would be sent. I followed up on messenger and finally got a response indicating I would receive an email. However, the email offered just a new empty container, which was disappointing. I was asked if I opened the box in front of the driver, which is unreasonable. I have now sought assistance from a payment service as the live chat has disappeared and I'm frustrated with the lack of resolution.
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Here at CONKA UK we pride ourselves on delivering high quality products and a high quality service at an affordable price.
We are a customer centric company with a care first approach committed to exceptional customer service, with knowledgeable staff, responsiveness with a willingness to go the extra mile to meet the needs of our customers.
