The customer service is absolutely horrible. Their app is buggy and has charged my card multiple times. Tried to get help and they wanted to refund but end all calls from the inmate for no reason. Their app caused the issue. 3 charges and I only needed two refunded. The rep assisting me was rude and didn't even bother to look it up to even verify she told me it will be this or else. No apology. They treat you like an inmate. No respect for consumers that spend their money to be able to speak their loved ones. This is awful. I guess it is all about the money.
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