Called GTL several times to obtain video call help info. Today I stayed on the call rotating through all the prompts for about 40mins or more. This is not including the hold time for a rep to answer. Once a rep connected to the call, I answered all questions completely and accurately only for the first reply not to be able to help. He transferred me to another rep. After being on hold for 25MINS, I reverified all of my info again, she states that she wants me to write down instructions on how to verify account for video calls, because she cannot be on the phone as I tried to verify account while she was on the line. So, I asked does GTL have a tech/web support department she stated no we do not. I am no closer to seeing my loved one via video chat and I have done everything the correct way. It appears that GTL does not want the inmates to communicate with their families and customer service is totally unwilling to help. If I could give a rating of one point of a star I definitely would. Shame on GTL for the way they treat the families of inmates that can't make a trip to see them in person.
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