I cannot get ANYONE to help me at either getting out or connect network. I put $ on a “trust fund” that apparently my son doesn’t even have access to. Even tho PIN debit is available at the facility and for my son, it doesn’t work on the website or app for me. I’ve put $ on a friends and family account for phone calls and video visits, but when my son calls, the phone says I don’t have any $ even tho when I log in and check my account, the site states I have $. I’ve spoken with customer service 3 times, plus sent emails. One rep actually said maybe I could get a friend family member to help me. The problem is not with my skills but their system. They are rude and not helpful at all.
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