connectotransfers.com

NEVER USE THIS COMPANY We booked two return transfers from Chambéry to Méribel: • 7-person econom

NEVER USE THIS COMPANY

We booked two return transfers from Chambéry to Méribel:

• 7-person economy minivan with space for 7 suitcases
• 4-person economy sedan with space for 4 suitcases

The outbound journey was fine. The inbound was a complete disaster.

On the 20th, I called to confirm driver details and was told they would only be allocated up to 20 minutes before collection, which immediately raised concerns.

On the morning of travel, the phone number provided for the minivan did not work and I had to make multiple calls back just to obtain a working contact number. The minivan then texted to say they would not make it on time and subsequently cancelled. When I contacted support, I was simply told it was “cancelled” — no prior notice, no explanation, and no alternative offered. I was told three separate times someone would call me back, but no one ever did. This left my family, including young children, stranded roadside in Méribel trying to get to Chambéry airport.

The second vehicle did arrive, but it was not suitable for 4 people and 4 cases as booked. Realistically it was only suitable for about 3 passengers with minimal luggage. The children had to travel with suitcases between their legs and on their laps with almost no legroom — completely unsafe.

I sent a formal complaint requesting a full refund. I received an automated response saying I would hear back within 48 hours. I then called to follow up and the call was abruptly ended. I have called again today and was told they will get back to me within 48 hours, despite it already being well over that timeframe and still no refund or resolution.

Poor organisation, unsafe transport, lack of accountability, and extremely disappointing customer service throughout

Date of experience: Feb 26, 2026