Connells were commissioned by our buyers lender to conduct a survey of our property. This was a rescheduled survey as the first attempt could not go ahead due to the surveyor being unavailable. I explained to Connells that due to work commitments I would only be available in the afternoon of the rescheduled survey, the surveyor arrived in the morning stating they had not been made aware of the request for an afternoon appointment. The surveyor then spent a very short period of time surveying our house (Approximately 20 minutes), less time in fact than the three estate agents we had originally booked for valuations. Early the following week we were informed by our estate agent that Connells had undervalued our house by 10.8%, a staggering £35,000.00, which meant our buyer could only get a mortgage for a substantially reduced amount. When our estate agent contacted Connells to ask were they got this figure they cited the same response that they copy and paste into responses on this site, that they are contracted to the lender and will not discuss the report with the estate agent. There is no transparency or openness with Connells valuation process what so ever, a matter I have raised with the Royal Institution of Chartered Surveyors (RICS), as Connells should not be hiding their practices and processes. The estate agents in our area are very close, they don't often compete, and none of them can work out were Connells got their figures from as we took the lowest estate agent valuation and reduced it further for a quick sale, yet Connells have somehow undervalued all them by £35,000.00. The result of Connells actions is that our chain will collapse, neither we or our buyers can cover a £35,000.00 deficit. I can see from previous responses from Connells that they do not like their surveyors to be named in reviews, which again confirms the total lack of transparency in the way they do business. But they should be named, as they have no concept of the human cost of what they do, the stress and anxiety that they cause as well as the futures they destroy. Everyone involved in our chain regrets ever hearing of Connells.
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Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you come for quality know-how and consistency. Regulated by the Royal Institution of Chartered Surveyors (RICS), we are qualified, experienced and always professional. We pride ourselves on a thorough but fuss-free experience that doesn’t overwhelm clients with unnecessary jargon. Our clients rely on our expertise and value our professional advice. That’s why our biggest investment is always in our people – our team are our heart. RESPECTED LOCALLY; RECOGNISED NATIONALLY - We offer coverage nationally and all our surveyors live locally, so have expert local knowledge to provide the best advice.See more
