've had a frustrating experience with this company.They have called me almost every day, which I found overwhelming—especially as someone who suffers from anxiety. The constant calls have added unnecessary stress to an already difficult process. I asked for communication to be limited to email, but the frequent phone calls continued.Their appointment availability is also extremely limited—only between 08:00 and 15:00 on weekdays. When I offered a date (11th July) over a week in advance, it was already fully booked. There are no early morning, evening, or weekend slots, which makes it very difficult for people like me who work full-time to even schedule an appointment.I can’t afford to take a full day off work, yet I need this survey to move forward with my mortgage. It feels like the system is set up without consideration for working professionals—the very people applying for mortgages.This lack of flexibility is delaying my application and causing unnecessary stress. I hope the company considers improving both their communication approach and appointment availability going forward.
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Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you come for quality know-how and consistency. Regulated by the Royal Institution of Chartered Surveyors (RICS), we are qualified, experienced and always professional. We pride ourselves on a thorough but fuss-free experience that doesn’t overwhelm clients with unnecessary jargon. Our clients rely on our expertise and value our professional advice. That’s why our biggest investment is always in our people – our team are our heart. RESPECTED LOCALLY; RECOGNISED NATIONALLY - We offer coverage nationally and all our surveyors live locally, so have expert local knowledge to provide the best advice.See more
