If I could give zero stars, I would. Our buyer pulled out of the sale because of a report from Connells’ surveyors that was not just inaccurate — it was completely fabricated.The report claimed the property lacked fire escape windows on the first floor — it has three. Even worse, it stated there was structural roof damage. To be sure, I hired two independent local roofing firms and a structural engineer, all of whom confirmed there is no issue whatsoever. In fact, they were so shocked by the misleading nature of the report that formal complaints have been filed with RICS by both roofing firms and the engineer.Even TSB Bank, has recognised the issue and is now commissioning an alternative surveyor due to the obvious inaccuracies and concerns with Connells’ original report.This isn’t just a bad experience — it’s a warning. If you or your buyer are using Connells, expect a report filled with nonsense and serious misrepresentations. Their incompetence (or worse, dishonesty) could cost you a sale, just like it did for us.Please take all the bad reviews about this company seriously — they are absolutely true. Stay away at all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you come for quality know-how and consistency. Regulated by the Royal Institution of Chartered Surveyors (RICS), we are qualified, experienced and always professional. We pride ourselves on a thorough but fuss-free experience that doesn’t overwhelm clients with unnecessary jargon. Our clients rely on our expertise and value our professional advice. That’s why our biggest investment is always in our people – our team are our heart. RESPECTED LOCALLY; RECOGNISED NATIONALLY - We offer coverage nationally and all our surveyors live locally, so have expert local knowledge to provide the best advice.See more
