Avoid, avoid, avoid. If you are arranging a re-mortgage and the lender is sending these poeple then cancel the appointment and ask for another surveyor, or get another lender. After having a survey done, they came up with a value of over £70K less than previously valued only the year before by a local estate agent and a local, more reputable surveyor. They took no account of a property that was almost identical, which sold only a couple of years earlier for over £30k more than my valuation...and i have had an extension and new kitchen amongst other things. When i made a complaint, they couldn't discuss it as it was confidential between them and the lender. Further complaints led to a reply which was over a week later due to, and i quote "the complex nature of the complaint". The actual response could've been written by a 10 yr old child it was that basic. This company are useless and judging by all the other negative reviews, it’s a wonder that they are still used by lenders. If i could give no stars i would and i will be following their pathetic response with a formal complaint to the RICS, not that it will make a difference. Again, avoid like the plague.UPDATE:As you can see, the usual cut and paste reply. What a poor excuse for a ‘professional’ company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you come for quality know-how and consistency. Regulated by the Royal Institution of Chartered Surveyors (RICS), we are qualified, experienced and always professional. We pride ourselves on a thorough but fuss-free experience that doesn’t overwhelm clients with unnecessary jargon. Our clients rely on our expertise and value our professional advice. That’s why our biggest investment is always in our people – our team are our heart. RESPECTED LOCALLY; RECOGNISED NATIONALLY - We offer coverage nationally and all our surveyors live locally, so have expert local knowledge to provide the best advice.See more
