During the offer stage, I was assured that the buyer’s deposit had been 'verified by the solicitor.' This assurance significantly influenced my decision to accept the offer. However, I later discovered that no actual verification occurred. The agent merely asked the buyer’s solicitor what the client expected to receive, which was misrepresented to me as 'verification.' The deposit was actually contingent on a third party refinancing, lacking proof of funds, a confirmed timeline, and independent confirmation. This critical information was never disclosed to me. Consequently, the transaction dragged on for seven months, plagued by delays due to the buyer’s access issues with those funds. When I raised my concerns post-completion, the agent denied any misleading representation and threatened legal action for full commission instead of addressing my complaint constructively. While I understand commission is due upon completion, fundamental accuracy and transparency at the offer stage are imperative in an estate agent's role. In my case, I received inaccurate information, material risks were concealed, and the fallout was entirely on me as the seller. Based on my experience: • buyer finances were inadequately checked • key information was inaccurately presented • complaints were handled defensively rather than fairly. Proceed with caution.
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Connells Limited, trading as Connells Group, is a British estate agency and property services company headquartered in Leighton Buzzard, and a subsidiary of Skipton Building Society.