Review Time
This letting agency has been incredibly disappointing. Their standard response is to say they will get back to you 'as soon as possible.' However, I assure you that for them, ASAP can stretch into years. We have been dealing with the same unresolved issue for nearly a year, and they show no urgency to fix it. They seem to prioritize rent collection over tenant care.
This is the most disappointing letting agency/property management company I've encountered. Their standard response is that they will get back to you 'as soon as possible.' However, for them, ASAP can mean years. We have been facing the same ongoing issue for almost a year, and they show no urgency in resolving it. They seem to prioritize collecting money from tenants over providing proper care.
During the offer stage, I was assured that the buyer’s deposit had been 'verified by the solicitor.' This assurance significantly influenced my decision to accept the offer. However, I later discovered that no actual verification occurred. The agent merely asked the buyer’s solicitor what the client expected to receive, which was misrepresented to me as 'verification.' The deposit was actually contingent on a third party refinancing, lacking proof of funds, a confirmed timeline, and independent confirmation. This critical information was never disclosed to me. Consequently, the transaction dragged on for seven months, plagued by delays due to the buyer’s access issues with those funds. When I raised my concerns post-completion, the agent denied any misleading representation and threatened legal action for full commission instead of addressing my complaint constructively. While I understand commission is due upon completion, fundamental accuracy and transparency at the offer stage are imperative in an estate agent's role. In my case, I received inaccurate information, material risks were concealed, and the fallout was entirely on me as the seller. Based on my experience: • buyer finances were inadequately checked • key information was inaccurately presented • complaints were handled defensively rather than fairly. Proceed with caution.
I have had a terrible experience after purchasing a flat. Even on the day my solicitor confirmed completion, I arrived expecting to collect the keys only to be told they were not ready. I had to wait around, and then I was informed that my seller would post them. This lack of understanding regarding the stress of moving is appalling. Upon entering the office, I felt like everyone was staring at me. The setup was quite poor. My seller left the flat in a dirty state, which may not be the agency's fault, but I doubt they would care. I had a much better experience with a different agency.
My family and I faced a highly distressing situation with the agency during a recent tenancy application. I expressed concerns about the automated referencing system, which is known to be unreliable, especially for applicants who do not use open banking or verify income through benefits. Despite my requests for a manual process, which is reasonable under the Equality Act 2010, the branch ignored them and relied solely on the flawed automated system. I suspect that barriers have been intentionally placed to discourage applicants receiving housing benefits, as the process was inconsistent and overly rigid. Even after providing two capable guarantors, the same manual method used successfully for my first guarantor was denied without explanation. Throughout this ordeal, staff were aware of my situation and our intended move-in date, yet miscommunication and procedural obstructions led to losing the property. Additionally, the branch has consistently refused to share the landlord’s contact details, raising serious concerns about transparency. This experience has caused significant stress and emotional harm to my family. I have escalated the matter for formal investigation and compensation due to their lack of fairness and compassion toward applicants on alternative or benefit-based income.
We are having an extremely disappointing experience with this agent. We used them for full property management, but have encountered endless issues with the tenant they found for us. Their professionalism has been severely lacking, and their negligence has cost us money and caused continuous headaches. I would not recommend them to anyone and advise others to steer clear of this group.
I was surprised by the negative reviews, as my experience with the service has been quite positive. Our interactions with a team member have been particularly good. They were confident, compassionate, and knowledgeable, making the process easy to understand and handling our questions with ease.
I spent two hours being hard-sold life insurance, income protection, legal services, and scaremongering about our children's future should we not use their recommended will service. Two weeks later, after their 'research,' they suggested we stick with our existing lender and take out a mortgage I found in literally 30 seconds during our initial consultation. It was a total waste of time.
Claim your business profile now and gain access to all features and respond to customer reviews.
Connells Limited, trading as Connells Group, is a British estate agency and property services company headquartered in Leighton Buzzard, and a subsidiary of Skipton Building Society.
hedgeye.com
flowstatefinancials.co
bankfive.com
scrambleup.com
setc-assistance.org
amfam.com
row.co.uk
sanvenllc.com
creditclerk.com
simplyhealth.co.uk